Send Warranty with Product Code

With this service, you can send a warranty using the product code instead of merchantProductId.

Recommended Approach

For most use cases, we recommend using the Send Warranty with Invoice endpoint instead. It automatically creates products if they don't exist, supports multiple products in a single request, and provides extended warranty support.

Prerequisites

This endpoint requires a pre-registered product with a matching productCode. You can create products using the Product Creation service, or use the invoice endpoint which handles product creation automatically.

External Order ID

We recommend keeping externalOrderId unique in your system, because this value is used later to query or delete the warranty. The API does not enforce it: sending the same externalOrderId again creates an additional warranty, and the lookup endpoint then returns more than one warranty ID. See External Order ID uniqueness for details.

External Line ID

If you send externalLineId, it must not already be registered for your merchant account. A previously used value is rejected with HTTP 400 and code 4093.

Rate Limit

This endpoint is rate-limited per merchant. Exceeding the limit returns an HTTP 429 Too Many Requests response. If you need a higher limit for your integration, contact us at info@egaranti.com.

Request

curl --location --request POST '<BASE_URL>/individual-customers/warranty/with-product-code' \
     --header 'Content-Type: application/json' \
     --header 'Authorization: Bearer <jwtToken>' \
     --data '{
                 "productCode": "PRD-001",
                 "firstName": "John",
                 "lastName": "Doe",
                 "email": "john.doe@example.com",
                 "phone": "+905551234567",
                 "countryCode": "TR",
                 "externalOrderId": "ORD-12345",
                 "externalLineId": "LINE-001",
                 "purchaseDate": "15-01-2024 10:30",
                 "warrantyExpireDate": "15-01-2026 10:30",
                 "invoiceDate": "14-01-2024 16:45",
                 "invoiceNumber": "FTR-2024-000123"
              }'

Phone Number Formats

Here are examples of acceptable phone number formats:

• 544 333 22 11
• 5443332211
• +905443332211
• 905443332211
• 05443332211

Date Formats

The formats for the purchaseDate, invoiceDate and warrantyExpireDate parameters must be: dd-MM-yyyy HH:mm (e.g., 01-01-2023 00:00).

• purchaseDate becomes the warranty start date. If it is not provided, today's date is used.
• If warrantyExpireDate is not provided, it will be calculated based on the product's warranty period.
• invoiceDate and invoiceNumber record the sales invoice. They are stored as-is and do not affect the warranty dates — send them when the invoice date differs from the date the warranty should start.

Request Body

Parameter	Type	Required	Description
productCode	String	Yes	Unique product code (e.g., "PRD-001")
firstName	String	Yes	Customer first name (e.g., "John")
lastName	String	Yes	Customer last name (e.g., "Doe")
externalOrderId	String	Yes	External order ID from your system (e.g., "ORD-12345")
countryCode	Enum	No	Country code for the phone number (default: TR)
email	String	No	Customer email (e.g., "john.doe@example.com")
phone	String	No	Customer phone (e.g., "+905551234567")
externalLineId	String	No	Line item ID from your system (e.g., "LINE-001")
identificationNumber	String	No	Customer ID number (e.g., "12345678901")
birthDate	String	No	Customer birth date (format: dd-MM-yyyy, e.g., "15-06-1990")
purchaseDate	String	No	Purchase date (format: dd-MM-yyyy HH:mm). Used as the warranty start date.
invoiceDate	String	No	Sales invoice date (format: dd-MM-yyyy HH:mm)
invoiceNumber	String	No	Sales invoice number (e.g., "FTR-2024-000123")
warrantyExpireDate	String	No	Warranty expiration date (format: dd-MM-yyyy HH:mm)

Country Code Enum

TR  // Turkey
US  // United States
DE  // Germany
GB  // United Kingdom
AE  // United Arab Emirates
NL  // Netherlands
FR  // France
UZ  // Uzbekistan

Response

{
    "individualCustomerProductId": 12345
}

Error Cases

HTTP Status	Code	Description
400	4093	The externalLineId is already registered for your merchant account by an earlier request. Use a new value.
429	-	The per-merchant rate limit has been exceeded. Retry later or request a higher limit.

Info

externalOrderId has no error case of its own: duplicate values are accepted and create additional warranties. See External Order ID uniqueness.

Example

{
  "productCode": "LAPTOP-LENOVO-001",
  "firstName": "Mehmet",
  "lastName": "Kaya",
  "email": "mehmet.kaya@example.com",
  "phone": "5421234567",
  "countryCode": "TR",
  "externalOrderId": "INV-2024-0042",
  "externalLineId": "LINE-001",
  "purchaseDate": "25-01-2024 16:45"
}